HM Revenue and Customs plans to implement technology that will allow the agency to capture the full “digital fingerprint” of users of online services – including contact information, IP addresses and details of equipment used.
Collecting and monitoring this data will help fight fraud and cyber threats, according to a recent trade document released by the department seeking feedback from partners. potential suppliers.
“In order to facilitate a comprehensive audit of HMRC’s digital services, HMRC requires the ability to view the devices, email addresses, telephone numbers and IP addresses used by our customers and match them to the nature of Formerly ‘badly known’ involved in fraud or compromised character,” the tax department said in a request for information (RFI).
Prior to the potential procurement exercise, donors are informed that the department is interested in partnering with one or more companies that can provide technology to support two key objectives.
The first of these is a “fingerprinting” capability that allows you to “identify exactly what device a customer is using during their online interaction with HMRC… (and) should also be able to identify if a device is being used multiple users”.
The second purpose is to collect the user’s email, phone and IP address details and use this information “to provide a risk profile for each of these attributes to prevent users from accessing ‘fraud of HMRC services’.
To respond to the RFI, suppliers are asked to fill out a questionnaire, providing information on the functionality and cost of the service, as well as details of planned developments. Respondents were also asked questions about their competitors and asked to explain how they could help HMRC achieve its goals.
The deadline for submitting documents has been extended until January 25. Analysis of the response will begin immediately, and the department will announce next steps in early February.
The past two years have seen increased scrutiny of HMRC’s efforts to tackle fraud and error – particularly the estimated £4.5bn lost due to false claims for government financial support during the pandemic. – move. The tax agency has said it expects to recover a quarter of the same amount, and a report by MPs last week found that HMRC “continues to show that they have done everything they can to recover the loss and to prevent public disorder. financial”.